Change is constant, choice is infinite, customer is fickle. How do companies navigate uncertainty? By using data and by focusing on the customer experience.
How do you quantify social impact? What data, tools, and platforms do you need to measure impact? How do you ensure that digital transformations are sustainable? Watch the Hawkai Data talk at the Cities' COVID Mitigation Mapping (C2M2) symposium at Harvard University.
How do you measure the success of a city's digital transformation? By the rate of citizen adoption of its e-services. A resident will adopt an e-service if it is accessible, intuitive, and inclusive.