August 18, 2025
Ducks, Geese, and Planes
Ducks, Geese, and Planes - If it wasn’t a birdstrike, what could cause a dual engine failure in today’s most technologically advanced and sophisticated aircraft?
October 16, 2023
Achieving SDGs – An Actionable Framework
The Metraa framework leverages open data, digital transformation, digital public infrastructure, and sustainable models for service delivery. This framework will foster collaborations and partnerships, boost local entrepreneurship, and put countries on a path towards sustainable resilience and social equity.
August 17, 2023
Digital Transformation Guaranteed
Digital transformations fail in the gap between user expectation and user experience. Is there a way that we can guarantee the success of a digital transformation?
July 6, 2023
One Earth, One Future – Going Beyond GDP
Climate change is a reality, an unfortunate consequence of our singular focus on GDP as the measure of a country's progress. Can we use SDG indicators along with GDP to provide a more comprehensive view of people and planetary wellbeing?
August 15, 2022
On Customer Experience — 3 Lessons
Why customer experience matters. Why perception matters. Read how small changes can make a big impact to your digital transformation.
January 12, 2022
Digital Transformation Accelerated
How do you increase customer engagement and retention? Start with the customer experience and work backwards to the data.
December 23, 2021
Digital Transformation Simplified
Change is constant, choice is infinite, customer is fickle. How do companies navigate uncertainty? By using data and by focusing on the customer experience.
March 6, 2021
The HTML Form That Cost ₹5 Crores
How do you measure the success of a city's digital transformation? By the rate of citizen adoption of its e-services. A resident will adopt an e-service if it is accessible, intuitive, and inclusive.
